The terms and conditions of purchase are to preserve and know your rights and duties before completing the purchase and payment process, so please read them carefully:
We apologize for any return or exchange of products for health reasons.
The customer has the right to send a complaint within 24 hours of receiving the request, and no complaint will be taken into account after the specified period has passed.
If the sent product is different from what was requested, please do not open the product and contact customer service immediately and provide the following data: - Product picture - Shipping box data (within 6 hours of receiving the order).
Hair bears the cost of delivery and return if there is a defect in the product and informs customer service within the specified period.
The customer bears the cost of delivery and return if he refuses to receive the order or is late in receiving it and it is returned from the shipping company or cancels the order during the delivery process.
Hair apologizes for canceling or modifying orders after completing the order, so please verify the products and quantities before completing the order and payment.
Verifying the shipping address and contact numbers is the customer’s responsibility. We sincerely apologize for making any modifications to the shipping after completing the order. If the shipment is delivered to a different address, the customer will bear the cost of modification and delivery.
Customer service is happy to answer all your inquiries regarding the products and their ingredients, as some ingredients may not be suitable for some types of sensitive skin.
We hope that our customers read the product components on the website carefully before purchasing, and read the description and method of use box on each product before use.
Our logistical partners are responsible for shipping, delivery, and delivery of orders within 7 working days inside Riyadh and 14 working days outside the city of Riyadh. The delivery period outside the Kingdom ranges from two to four weeks.
The shipping and delivery process may be subject to delays during seasons and holidays.
Dear customers, in order to complete the purchase process from the store with satisfaction, please be sure to communicate effectively with the shipping company and receive communications on time, as your shipment may be subject to return and the customer will bear its value. If the customer does not inform us of the cancellation within 6 hours, the shipment will be destroyed immediately.
The customer must deliver the wrong product to the shipping company in good condition and not opened. Otherwise, the customer will be charged the cost of the other product.
Some products are exposed to light leakage during the shipping process, which does not affect the quality and effectiveness of the product.
When the order status turns into completed, we sincerely apologize for not completing any modification or cancellation of the order.
. Inaccuracy of the data entered is the customer's responsibility and the store does not bear any consequences resulting from that .
Our customers in the Gulf countries, to note, shipments are subject to international customs taxes from the customer’s country, and the customer must pay them upon receiving the order. Failure to pay by the customer exposes the order to immediate damage, and the amount paid will not be refunded.
I acknowledge that I have read all the ingredients of the product and ensure that there are no allergies or health problems to them.
Dear customer, the process of completing the order and payment by you is considered your acceptance of and compliance with the previous conditions.
Acknowledgment includes your reading and agreement to the order and return policies .